Privacy policy

Last updated: July 7, 2026

MannaBrew Switzerland (operated by the company Heldner Import, Ruelle de Rondonne 2a, 1955 Mayens-de-Chamoson, Switzerland) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the "Services"). MannaBrew Swiss is powered by Shopify, which enables us to provide the Services to you. 

This Privacy Policy describes how Heldner Import ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from mannabrew.ch or otherwise communicate with us.

For the purpose of the Swiss Federal Act on Data Protection (FADP), Heldner Import is the data controller of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described herein.

 1. Personal Information We Collect or Process

We collect personal information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our website:

Contact details: your name, billing address, shipping address, phone number, and email address.

Financial information: payment card information, transaction details, form of payment, and payment confirmation. (Please note: payments are securely processed via our partner gateways; we do not store full credit card numbers on our servers).

Account information: your username, password, and shopping preferences if you register an account.

Transaction information: the items you view, put in your cart, or purchase, return, exchange, or cancel.

Communications: information you include when sending a customer support inquiry or emailing us at info@mannabrew.ch.

Device and Usage information: information about your device, browser, network connection, IP address, and details regarding how and when you navigate the Services (collected automatically via cookies and Shopify technologies).

2. How We Use Your Personal Information

We use your personal information for the following legitimate purposes:

Fulfillment of Services: To perform our contract with you, process payments, fulfill and ship your orders, and manage your customer account.

Customer Support: To communicate with you, respond to your inquiries, and maintain our business relationship.

Security and Fraud Prevention: To authenticate your account, detect or investigate fraudulent, unsafe, or malicious activity, and ensure a secure shopping environment.

Marketing (With your consent): To send you promotional updates or newsletter emails about our products, which you can opt out of at any time via the "unsubscribe" link.

 3. How We Disclose Personal Information

We may share your personal information with trusted third parties to help us operate our store:

Shopify: Our store host, which processes data to enable checkout and platform functionalities.

Logistics and Shipping Partners: Third-party carriers who deliver your MannaBrew products to your address.

Payment Processors: Financial entities handling secure transactions.

Legal Obligations: To comply with applicable Swiss laws, respond to requests from law enforcement, or protect our legal rights.

4. International Data Transfers (Critical Notice)

Because our infrastructure relies on global service providers, personal information collected in Switzerland will be transferred, stored, and processed outside of Switzerland. 

Your data is primarily transferred to:

Canada and Ireland: Where Shopify’s core infrastructures are located (both recognized by Switzerland as providing an adequate level of data protection).

The United States: Where certain sub-processors and technical marketing tools operate. For transfers to the United States, we rely on standard contractual clauses and recognized transfer mechanisms to ensure your data remains protected.

South Africa: For administrative coordination regarding product sourcing and brand management with our primary partners.

By using our Services, you acknowledge and agree to these necessary international technical transfers.

5. Your Rights under the Swiss FADP

As a user residing in Switzerland, you have specific rights regarding your data under the Federal Act on Data Protection (FADP):

Right of Access (Art. 25 LPD):You have the right to request a copy of the personal data we hold about you at any time, free of charge.

Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

Right to Deletion / Erasure: You can request that we delete your personal information, provided it is no longer required for legal record-keeping (such as Swiss tax laws regarding commercial accounting).

Right to Withdraw Consent: Where processing is based on your consent (e.g., newsletters), you can withdraw it at any moment.

To exercise any of these rights, please contact us directly at info@mannabrew.ch. We will respond to your request within the statutory 30-day period.

6. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data. However, no data transmission over the internet can be guaranteed as 100% secure. 

We retain your personal information only for as long as necessary to fulfill your orders, maintain your account, or comply with Swiss statutory commercial record-keeping obligations (which generally require keeping accounting records and correspondence for 10 years).

7. Complaints

If you believe that our processing of your personal data infringes Swiss data protection laws, you have the right to lodge a complaint with the competent supervisory authority:

Federal Data Protection and Information Commissioner (FDPIC)

Feldeggweg 1, CH-3003 Berne, Switzerland

www.edoeb.admin.ch

8. Contact Information

Should you have any questions about our privacy practices, please contact us at:

Company: Heldner Import

E-mail: info@mannabrew.ch

Address: Heldner Import, Ruelle de Rondonne 2a, 1955 Mayens-de-Chamoson, Valais, Switzerland